Banking Service
Customer-facing branch support, transaction assistance, account concerns, and service discipline.
Corporate portfolio
Strawberry Jeandell C. Hermoso
Banking customer service professional with a strong foundation in administrative operations, property support, receivables, records handling, and remote coordination.
Profile
Composed, detail-oriented support for customer-facing and operations-heavy teams.
Strawberry brings dependable customer service, administrative follow-through, and transaction-focused discipline across banking, property support, store operations, receivables, and remote coordination. She is comfortable working with records, reports, client concerns, schedules, billing support, inventory monitoring, and day-to-day operational needs.
Core strengths
A modern operations profile built across banking, admin, and service roles.
Administrative Support
Records handling, supplier coordination, purchase order support, and office assistance.
Property Operations
Tenant coordination, inspections, maintenance follow-through, and contractor monitoring.
Finance Assistance
Receivables, sales encoding, bank reconciliation, petty cash, payables, and deposits.
Reporting
Daily sales reports, weekly receivables, warehouse monitoring, and transaction tracking.
Remote Coordination
Appointment setting, technician scheduling, spreadsheet updates, and email management.
Inventory Monitoring
Supply audits, stock checking, emergency replenishment, ordering, and receiving checks.
Team Reliability
Adaptable, collaborative, pressure-ready, team-oriented, and steady with priorities.
Experience
Progressive roles across banking, property, remote support, finance, and operations.
Metropolitan Bank & Trust Company Customer service and branch support
CSR NAC
- Supports customer service needs with clear communication, careful documentation, and steady follow-through.
- Maintains accuracy when handling account-related concerns and coordinating next-step service support.
CSR Teller
- Provided front-line customer service and teller support with attention to transaction accuracy and client experience.
- Assisted branch customers with service needs while staying composed, responsive, and detail-oriented.
Property Assistant Santos Knight Frank
- Provided administrative assistance to the Property Manager and client.
- Coordinated tenant concerns, property inspections, building operations, maintenance requests, and contractor performance monitoring.
- Supported petty cash custody, purchase order facilitation, billing invoices, collections posting, and supplier or contractor disbursement support.
Virtual Assistant, Appointment Setter MUR Services
- Called tenants to schedule appointments and prepared technician schedules.
- Maintained company spreadsheets for daily transaction tracking.
- Managed email updates and handled tenant or client concerns after technician visits.
Store Manager Verociel Tea House
- Oversaw daily store operations, income monitoring, marketing support, and sales reporting.
- Managed stock ordering, replenishment, supplies inventory, food safety, product quality, and operational manpower needs.
- Handled clerical records, cash and bank reconciliation, payroll computation, and government benefits computation.
Accounts Receivable Specialist AA Paragon Group of Companies
- Called accounts to remind them of aging payables and prepared statements of account.
- Encoded collected sales, prepared weekly receivable reports, and reconciled online bank records against actual collections.
- Prepared daily cash or cheque deposits and recorded transactions in the cash book.
Admin Officer Verociel Tea House
- Prepared warehouse monitoring reports, processed store payables, and encoded sales and expenses.
- Maintained transaction records, audited supplies, prepared reconciliation reports, and supported quarterly financial statements.
Admin Officer Veney Meat & Eco Green Hotel
- Encoded sales and expenses, maintained transaction records, audited supplies, and prepared check and voucher documents.
- Supported payroll computation, government benefits computation, recruitment, and other HR-related duties.
Customer Service Officer SM Lanang Premier, Davao City
- Promoted mall sale campaigns and explained promo mechanics to customers.
- Handled customer concerns and provided front-facing customer service support.
Credentials
Business education with practical office tools.
Education & Seminars
- Holy Cross of Davao College, Business Administration, Major in Marketing Management, 2014 - 2018.
- Crossians Marketing Management Club.
- Member and committee participant, Business and Management Association of the Philippines.
- Seminars: 7M's of Entrepreneurship, Business Etiquette, Sexual Harassment Law.
Banking & Customer Service
Customer Service
Branch Support
Account Concerns
Transaction Accuracy
Client Communication
Administrative Operations
Records Handling
Payables Support
Inventory Monitoring
Warehouse Reports
Payroll Support
Remote Coordination
Appointment Setting
Technician Scheduling
Email Management
Client Updates
Spreadsheet Tracking
Tools & Reporting
Microsoft Word
Microsoft Excel
PowerPoint
QuickBooks
Social Media Management
Sales Reports
Receivables Reports
Contact
Available for banking service, administration, and operations roles.
For employer inquiries, use the email below to request the latest resume or schedule a conversation.